Shipping Information
Packaging and Shipping
We understand the importance of receiving baby products in a timely manner. That is why we usually ship out all orders within the same business dayΒ as they are received.
We offer free ground shipping on all orders over $100. As well as free expedited shipping on all orders over $200.
We offer free 1-2 business day ground shipping if youβre located on or near the east coast and 1-3 business days if youβre located on or near the west coast. The exact shipping time will depend on your order and your actual location within the 48 states aside from Puerto Rico, Hawaii and Alaska. Please see the Delivery Turnaround Time section for average transit times. Once an order is shipped, you will receive a shipping confirmation email.Β Please click βView your orderβ within the email to track your shipment. After clicking βView your orderβ, there is an option to also click on the tracking number provided to access the most up-to-date shipping information.
No Surprise Tariffs! The price you see at checkout is the price you pay, no surprises.
Hey Baby Mom is not responsible for delays in shipping times once the order has already been shipped.
Why is our shipping so fast for European products? Because although our headquarters are located in Germany and The Netherlands, our primary warehouse is located in Brooklyn, NY. This is how weβre able to get you your premium European baby formula to you so quickly!
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NEW YORK | NEW JERSEY | PENNSYLVANIA | CONNECTICUT | LONG ISLAND
SAME DAY DELIVERY!
Contact us before 9am EST on the day of the order to be eligible for same day delivery.
Extra charge will be applied for same day delivery.
Delivery Turnaround.
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Orders placed before 2:30pm EST Monday - Friday.
Will ship out the same day
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Orders placed after 2:30pm EST Monday - Friday.
Will ship out the next business day.
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Shipping before / during / after major Holidays.
Shipping usually takes longer due to FEDEX, UPS, USPS, DHL being closed for the holidays and/or due to higher volume of orders.
Delivery hours of operation.
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USPS delivery hours of operation:
Β Monday-Saturday. Delivery is by the end of the business day.
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FedEx and UPS delivery hours of operation:
Monday or Tuesday (depending on the area) through Saturday in most areas. Delivery is by the end of the business day.
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FedEx Ground and UPS Ground:ο»Ώο»Ώο»Ώο»Ώο»Ώ
Operates Monday - Friday. While not a guaranteed express option (REFUNDS FOR SHIPPING ARE NOT PROVIDED IF IT IS DELAYED AS ITS NOT A GUARANTEED OPTION LIKE THE EXPRESS OPTIONS) it will often arrive faster via this option by 1-2 days compared to the free shipping in certain cases.
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FedEx 2Day Express and UPS 2Day Express:
Operates MondayβFriday.
*Orders placed on Thursday by 2:30pm EST, can be scheduled for Saturday delivery in many service areas.
*Orders placed on Thursday after 2:30pm EST will arrive on Tuesday.
*Delivery Exceptions to some rural areas of Alaska and Hawaii is in 3 business days.
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FedEx Standard Overnight and UPS NEXT DAY AIR:
Operates MondayβFriday. - please see the chart below.
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Overnight express:
Overnight express shipping options are available at checkout for an additional cost and are shipped the same day if the order is placed by 2:30pm EST Monday-Friday. For overnight delivery on a Saturday - please see the chart below.
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When placing an order on Friday for Saturday delivery:
You will need to select UPS Next Day Delivery. If you donβt choose the above option, your order will be delivered on the next business day excluding weekends and holidays.
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Our shipping carriers
Our shipping carriers are USPS, UPS and FedEx. Shipping carriers are selected automatically depending on your location andΒ weight of your package. Delivery times and options are displayed during checkout. If you request a specific shipping carrier of your choice instead of choosing "FREE SHIPPING", you may incur additional fees.